Delivery & Shipping

Processing & Packing Time

  • A confirmation order email will be sent to your registered email address when the order has been successfully processed. If you didn't receive it, kindly check your spam/junk folder. 
  • Ready stock orders are usually processed and shipped within 1-3 business days. 
  • A tracking and shipping email will be sent once the order has been dispatched for delivery.
  • New launches and sales periods may give rise to delays in processing time due to the surge in sales.

 Shipping Within Malaysia

  • Domestic Shipping: Flat rate RM6  (Free shipping for orders ≥ RM100)
  • Estimated Delivery Time: 2-7 business days (depending on location)
  • Comes with Tracking Number
  • All orders within Malaysia will be shipped using Pgeon. For any issues that arise during delivery, please contact Pgeon customer service

Shipping To Singapore, Thailand, Indonesia, Philippines, Brunei, Sri Lanka

  • Southeast Asia Shipping: Flat rate RM18
  • Estimated Delivery Time: 5-14 business days (depending on location)
  • Comes with Tracking Number

Shipping To Australia, United States, Hong Kong

  • International Shipping: Flat rate RM45 (AUD $15 / USD $10 / HKD $84)
  • Estimated Delivery Time: 5-14 business days (depending on location)
  • Comes with Tracking Number

Delays or Lost Parcel

Once the Shipping Confirmation is emailed to you, your parcels are under the responsibility of our third party couriers and we shall not be responsible for any delays or lost parcel in post if proof of postage is provided.

Bounced Parcel

If your parcel is bounced, we will contact you via email. The cost for re-delivery will be borne by the customer. We will not be liable for lost parcel due to incomplete or wrong address. We will only bear the cost of re-delivery if it is deemed as an error on our part. 

Custom and Duty Charges

Deliveries to countries outside of Malaysia might incur customs or import taxes. Unfortunately, since we do not have any control over these charges, we are not able to cover them for you. In the event that the tax is not paid within the stipulated period, goods will be forfeited and destroyed by customs department which will be out of our control.


We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We will always try our best to take care of customers. For any issues, please email us at